Co-creation of public services – The Tooth Troll Story

The Tooth Troll project started with the question why a remarkable part of teenagers do not come to the dentist appointment (i.e. “no show-problem”). Understanding the experience of young customers and oral health care professionals and – based on that – identification of development goals and ideation led to a wide-ranging collaboration between the Oral Health Care of the City of Lahti and LUT Lahti. Now the network comprises companies, sport clubs, city day care, home care of senior citizens etc.

Read the whole story.

For more information, please contact Professor Helinä Melkas, helina.melkas(at)

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