Levels of user involvement
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BE |
The user not only supplies information to the developers, but also is part of the development team generating ideas and prototypes. |
 |
TEST |
Users can test products for instance at home or in a real environment. |
 |
WATCH |
Users are invited to focus groups, for example. |
 |
HEAR |
We ask and listen to what the user thinks of the product or service. |
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IMAGINE |
We imagine what the user might think and make assumptions based on our own knowledge of, belief in or know-how of the matter. |
- Dagestad 2007